Help & Support
Questions, problems or ideas — we'd love to hear from you.
Email us
The quickest way to get help. Include your iPhone model and iOS version if your question is about a problem.
Frequently asked
Which sensors does NCYCL support?
Any standard Bluetooth (BLE) speed, cadence and heart-rate sensor. Heart rate is also shown live with zones and used for calorie estimates.
Does it work offline?
Yes. You can download map areas for offline use, and recording works without a data connection. Only the map tiles still need a connection unless you've downloaded them.
Can I get my rides out?
Always. Export any ride as GPX, FIT, CSV or JSON. Your data is yours, with no lock-in.
Is my data shared anywhere?
No — not unless you start a Live Share or upload a route. See the privacy policy for the full plain-English explanation.